FAQ

How long will it take to receive my order

UK orders will take 7-10 business days to dispatch and is sent with 2nd class Royal Mail. Please allow 2-5 business days for it to arrive 

USA orders will take 7-10 business days to dispatch and 7-25 business days to arrive

European orders will take 7-10 business days to dispatch and 7-15 business days to arrive

Rest of world orders will take 7-10 business days to dispatch and 7 - 25 business days to arrive 

Customers in the EU

Due to the new rules which came into place July 2021, customers who live in the EU will be charged import/tax charges when the parcel reaches your country. Please consider this before purchasing, as we are not reliable for paying these charges

My discount code is not working

Discount codes will not be valid during sales. If your code is not working and there is not a sale, give us a message so we can assist you!

RETURNS/REFUNDS POLICY

Due to health and safety, you will not be able to return your products for a refund at this moment in time. 

If there is an issue with your order, please let us know within 14 days of receiving your order so that we can try to resolve the issue. If you leave it for longer than 14 days, you will NOT be eligible for a refund/replacement.